Blog Profile / Well Done Fillet
| URL : | http://welldonefillet.blogspot.com/ | |
|---|---|---|
| Filed Under: | Customer Service / Food Service | |
| Posts on Regator: | 761 | |
| Posts / Week: | 3.3 | |
| Archived Since: | December 20, 2008 | |
Blog Post Archive
Dog on a Skateboard…
I was on the radio today, You & Yours on Radio Four. Oooh get me. I spoke at length about the joy of waiting tables and on the topic of customer service in general. My twenty plus years in the game have marked me as an expert in the field and the great and the [...]
Come on men, stop being tools.
Once whilst taking an order at a table I had a gentleman tell me not to take any heed of his wife as she was on her moons. I have always considered this to be one of the crudest things I'd ever heard from the mouth of a guest particularly given the situation - a [...]
Retail Therapy #3
This story needs no introduction, it's from a former retail assistant named Phil and it's a gem... Many years ago I worked in a shoe shop in a rural town in South Antrim. It is a big enough town, there are a few pubs, a couple of shopping centres (one on a hill) and a church [...]
Real life Mr Burns breaks waiter’s finger…
And people say I exaggerate the antipathy and aggression of some customers, pfft... From Gawker, John Castle, 76-Year-Old Palm Beach Plutocrat, Breaks Insolent Waiter’s Finger. On Saturday night, according to a complaint filed with the Palm Beach Police Department, he reacted to subpar service by calling his waiter a "schmuck" and breaking his finger. Castle [...]
Retail Therapy #2
So Retail eh. I've been banging on for years, nearly five whole years, about the joy and never-ending delight of waiting tables and yet I publish one post about retail and all of a sudden the BBC wants to do an interview. Proper journalist and everything, Julian Worricker no less. On a proper channel, Radio [...]
Ask Manuel – The problem with “miserly shirkers…”
A reader writes... Manuel, I am a huge fan and have been for a while, my long-suffering colleague and food freak put me onto the blog a couple of years back. If you ever get a moment I'd like some tipping advice please. I tip, I hope, adequately for regular service and heavy for [...]
Retail Therapy #1
Waiters eh, we are a rum lot. Sorry, I mean are full of rum a lot, especially at this time of the year when there is little else to do but drink rum. It's at this time of year my thoughts turn to other, less fortunate, beings who must fight the good fight with the [...]
What has been seen cannot be unseen…
First weekend of January done then and no waiters harmed or dead through boredom. Which to be honest is the best you can hope for. It was an unremarkable weekend the highlight coming early the other evening. "Listen, is there any sign of our food coming anytime soon?", asked the large hairy man. He lumbered [...]
Retail Warriors!
It's not just waiters and bar folk that get it hard in December, our brothers and sisters in retail tend to get it pretty bloody hard during the festive period too. In fact it goes on and on for them. Whilst we waiters are counting the floor tiles and pretending to be busy during the [...]
Review of 2011 & Predictions for 2012
2011 Review: In 2011 some of my restaurant customers were very annoying and this caused me to both swear and get upset. Some were also quite nice, they did not make me swear or get upset. 2012 Predictions: I predict things will be much the same in 2012. Awesome. You can't buy insight like that. [...]
So this is 2012 then…
That's not a particularly nice way to start the year is it? Lambasting all and sundry before they've even considered dining let alone having sat down. But then again if 2012 continues in the way that 2011 ended then I will more than likely be proved right. I mean we all saw that tweet from [...]
The Waiter’s NYE Policy – Shock and Raw.
New Years Eve eh. The dawn of a new and fresh year. Time to forget the past and embrace the new isn't it? I wont be embracing the new mind. Oh no I'll be serving the middle classes coffee and brandy and topping up their Cava "it's just as nice as champagne for a fraction [...]
“Bryan Hamilton soundalikes…” and other problems…
Is there anything more boring and more likely to drive you to commit murder most horrid than having to listen to the inane jabbering of the pompous pricks who "come home" for Christmas. Every year my quaint little restaurant gets polluted with these fucking cunts. IF YOU LOVE IT SO MUCH WHY DON'T YOU JUST [...]
An Ask Manuel Special!
Are we all good? Did we survive the dubious delights of the family Christmas? Hmmm? Good. Today for your amusement and education I offer you an Ask Manuel letter that was never sent though probably should have been. The letter is from a young professional woman who really should have known better... Dear Manuel, I [...]
Your words…they hurt.
Christmas in our restaurant, like most restaurants, means seating people where you wouldn't normally seat people. Restaurant real estate is at a premium at this time of the year and some tables sometimes end up resembling Christmas at your Granny's such is the mix of actual tables and chairs. Such is life. I'm not sure [...]
Christmas 2011 – Review
A comprehensive review of Christmas service 2011... Turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey, turkey,...Show More Summary
“We few, we happy few, we band of waiters”
Black Friday, the busiest day of the restaurant year, is upon us. If Christmas is the fire great waiters are forged in then Black Friday is Mordor's furnace. This is our Alamo, our final stand. For fifteen hours straight we will serve, carry, schlep and massage the fuck out of your ego. We do this [...]
People are spooopid…
Christmas eh. It really does mess with normal life. I've been working 14 hour shifts and when not working I've been sleeping or reheating food I made three days previous. It's a fun time to be a waiter. Tell you what isn't fun though - people, people aren't fun. Stooopid, yes. Fun, not so much. Christmas [...]
It’s not grassing if you don’t get paid…
You know what's just lovely? That moment when the boss, a really superb guy with impeccable manners and ability to talk to the little people (waiters etc) like we are brothers despite being the European head of a major company, arrives into your restaurant five minutes after his team of ill-mannered, spoilt, rude, childish, arrogant [...]
The Well Done Fillet Christmas Appeal…
Christmas eh. It's the time of year when our minds traditionally turn to selfish gain. I mean if I don't wake up on Christmas morning to find a virtual orchard of Apple branded goodies amongst the socks and soap on a rope gift sets under my tree I will fucking destroy everything. Seriously. I know [...]