Blog Profile / The Retail Doctor

Filed Under:Industries / Retail
Posts on Regator:609
Posts / Week:1.7
Archived Since:May 27, 2011

Blog Post Archive

7 Things Every Retailer Should Takeaway From The Toys R Us Demise And Lowes Conversion Rate Problem

The big news this week was that Toys R Us took the final step to close all 735 of their US stores and put 33,000 people out of work.

What’s The Best Shipping Software For Your Retail Operations?

When I was first starting out, one of my first jobs was as a janitor and shipping clerk at Slavick’s jewelers in Glendale, California. Depending on the item’s value and where it was going, my boss would tell me to ship it either UPS or I had to take it to the Post Office. Even a small box could take a half hour to fill out the various forms and insurance.

Off-Price Retail Cannot Be The Way Forward, Customer Service Must Be

Back when I was a kid, I had a coughing fit at a concert. My mom looked down at me, grabbed her purse, and gave me a tissue. The purse was a fairly generic brown lined in black with lots of space. While it had several compartments inside to isolate groupings of items, she just used the middle part.

7 Tips To Improve Your Store Sales Via Your Website And Social Media

A local business group asked me to present for half a day. It was a typical group of small and medium-sized businesses who sold everything from clothing and sporting goods to banking services, insurance, and technology.

How to Create Loyal Retail Employees

You don't want the reason you have loyal retail employees to be because they don't ask for a raise or they've been there for a long time without challenging you. You want loyal retail employees who are passionate about your business and you are constantly working to develop.

How To Close A Sale In 2018? Address Shoppers Five Roadblocks

The days of trying to make shoppers buy something are gone. Even if you still try to use old school closing techniques, the world has changed.

How To Improve An Underperforming Retail Sales Team

Do you remember what it was like when you started your first retail sales job? The joy of finding out how you could do better, and especially sell better, was intoxicating.

How To Stop Rotten Customer Service Experiences In Your Retail Store

Last week I wrote a rather scathing review of my recent visit to The Ritz-Carlton in New Orleans.

The Ritz-Carlton Review: My Personal Customer Service Horror Story

I was standing naked, covered only in a towel and yelling down from the second floor of the men’s spa at the Ritz-Carlton, “Is anyone there? Get me out of here!”

10 Ways To Sell More and Increase Sales in Retail

Time and time again, retailers return to this blog to learn how to sell more in retail. Yes, I have a lot of tips and tricks to increase sales, but foundationally, you have to have a culture of selling to make it in a quickly evolving world. These ten retail sales techniques have proven invaluable to my clients.

7 Best Retail Blogs Of 2017: Must-Reads For Brick And Mortar Retailers

As a retail consultant, speaker, and trainer for some of the best retail brands in the world, I get on a lot of lists.

Retail Holiday Sales: How To Help Men Buy Like A Hero

It’s the day before Christmas Eve. I love this time as a retailer. All the planners have purchased - with their lists of must have items that unless you had it- they were out the door. The guys are now considering going shopping... On...Show More Summary

Holiday Shopping: 9 Tips To Get Last Minute Shoppers To Spend  More In Your Brick And Mortar Store

How can brick and mortar retailers compete against online retailers to get their fair share of holiday shopping? There is one simple advantage your physical store has, you are local.

Sexual Harassment Is A Hot Topic. Here’s How To Prevent A Hostile Environment In Your Retail Store

You can’t open a webpage without seeing a new charge of sexual harassment or the downfall of some powerful man in the workplace as a result.

How Retail Employees Can Maintain Their Sanity During The Holidays

The first week of December can be the calm before the storm. Your seasoned retail employees know what is in store, your newbies have no idea.

How Brick And Mortar Stores Can Win Against Online Retailers This Holiday

Many news outlets scrambled over the weekend to pull together every fact they could to show the retail apocalypse – a story that seems to continue to write itself.

The 5 Best Ways To Drive Customer Conversion Rates In Your Store

In April of 2016, my blog 5 Ways How to Raise Your Retail Sales Associates' Conversion Rate was shared almost 5000 times.

How To Determine If Running Your Store Employees Too Lean Is Affecting Retail Sales

Most every retailer's looks at their employees as their most expensive operating cost.

How To Improve Your Retail Sales With Role Play

Are you looking for how to improve sales for your store? In this article, I look at role-playing in five fundamental ways.

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