CORRECTION: The last issue of the Informer reported the news that Glee Gifts was recently announced as a store finalist in the 2014 Retail Excellence Awards competition by Gift and Decorative Accessories and was recognized at the New York International Gift Fair. However the Management One® affiliate listed as working with Glee was incorrect. The […]
Customers sense everything about your business. They sense if employees are having fun. They sense if you are proud about the quality of your store. They sense whether employees are anxious to provide excellent service or if they are being forced to do so. They sense whether the staff is excited about the merchandise they […]
Wheely's Cafe is gourmet coffee on wheels, and is poised to travel far
When it comes to choosing lights for retail establishments, no two types are created equally. While in general, a good light source will allow you and your employees to see well enough to work and also let your customers check out all of your terrific merchandise, lighting can do much more than that. For example, […]
You want fries with that? is probably the most derided add-on question ever asked. And at that time, the most valuable. Just by training their employees to ask everyone the same question, McDonalds increased their sales dramatically. Authors...Show More Summary
Some retailers are shocked when their stores are not performing in other cities the way it should be, or when retailers open up stores in certain cities in certain areas, they are baffled why their ideas failed. Without knowing your area or the city you are thinking about opening a store, you will eventually fail. […]
What is a retailer’s top priority? Get consumers what they want and when they want it. While it seems like a straightforward concept, there’s actually a lot more to it. In addition to meeting customer demands, retailers also have to keep costs down and profits up. But, achieving these goals isn’t possible without the right […]
Though there are plenty of people stating that cash is dying and will soon be completely replaced by cards and other electronic forms of payment, the fact is that cash isn’t dead yet and probably won’t be for some time to come. Regardless of whether cash is eventually phased out of use or not, it’s […]
Touchscreen technologies bridge gap between digital and physical concepts in luxury department stores
Last week we talked about the top 5 retail real estate trends to watch this year, but we didn’t talk about the actions these trends are challenging leading retailers to take. If these actions are taken and properly executed, they Read on! ?
The retail landscape has been evolving at an unprecedented rate over the past decade, as brick and mortar retailers adapt to advancing technologies and changing consumer demands. These changes are most apparent in retailers’ new real estate strategies. We Read on! ?
Looking back, 2014 was a whirlwind year for retail. As the economy continued to pick up steam, retailers across the U.S. sought expansion opportunities, which drove down vacancy rates while simultaneously driving up prices. Additionally, the widespread adoption of e-commerce Read on! ?
As we begin 2015, let’s take a moment to reflect on the past year by looking back at the top 10 blog posts of 2014. Posts have been ranked by number of page views. 1. Market Share: The Read on! ?
I know we’ve said this time and time again, but I feel like it’s worth repeating – brick and mortar stores still matter. Yes, we live in a digital age where online shopping is on the rise and holiday spending Read on! ?
We are honored to announce that Tom Buxton, president and CEO of Buxton, has been named to The List of People Shaping Retail’s Future by the NRF Foundation, the non-profit arm of the National Retail Federation. Selected by a panel Read on! ?
Sometimes it’s easier to hire someone you know rather than search for the right person to be hired. True statement, right? While there are always exceptions to the rule, in general hiring friends is not a good idea. The simple reason? Mixing personal and professional can get tricky, and finding good friends isn’t always easy. […]
Here is a Keep It Successfully Simple sales tip you’ll want to share with your entire team. When I was in high school I worked in a store similar to Target. I had a big crush on one of my...
The Mobile Commerce Playbook explores key trends that can help merchants take a forward-looking approach to enhancing their mobile offerings.
Back in the 80’s when I was creating my own retail sales training techniques, I heard a sales trainer say that as soon as the customer is in front of you, you should be trying to close the sale. Funny, in a time when customers had more...Show More Summary
Report offers recommendations for startups, brands and retailers as they look to create best-in-class mobile commerce experiences that sync with the reality of today's consumer lifestyles.