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Retail Sales Training: How To Ask The Perfect Question To Smoke Out Hidden Objections

You’ve heard me say the worst thing you can say when trying to sell something at the end of a sale is Anything Else? That’s because you are closing the door on the customer’s interest.

For the staff: Are you talking to or at customers?

Here’s another post you’ll want to share with your staff. One day I walked into a store and an associate asked, "How you doing?" I started to answer, but then realized that she wasn't talking to me. She also wasn't...

How Retailers Can Using Analytics To Build Better Websites

This is the second of a three-part blog wrapping up my time at IBM's Amplify conference last month with tips all retailers can use to build their marketing and omnichannel sales. E-Commerce In 1937, Sylvan Goldman, owner of the Humpty Dumpty supermarket chain in Oklahoma invented the shopping cart. It took 7 years to get his shoppers to use them.

How Retailers Can Build E-commerce Without Impacting Store Operations

This is the final part of a three-part blog wrap up of IBM's Amplify conference covering omnichannel retailing, predictive logic on websites and improving customer service throughout retail. Analytics Think of most bad guys in a science fiction movie. Show More Summary

How Retailers Can Keep Up With Consumer Trends

Trends become opportunities. That’s what I heard when I was an invited guest at IBM’s massive Amplify conference in Tampa a few weeks ago. This is a three-part blog wrapping up my time at IBM's Amplify conference last month with tips all retailers can use to build their marketing and omnichannel sales.

IKEA’s Insights On The Future Of The Home

The Swedish brand's annual Home Report highlights the most important aspects of home living

Give To Charity With Every Swipe Of Your Credit Card

A new offering lets people donate cash-back bonuses directly to the nonprofit of their choice with every use

This Beer Is Made From 25,000-Year-Old Icebergs

A brewery in Canada makes a line of a signature drinks harvested from ancient glacial water

West Virginia Retailers Association and Retail Minded Renew Partnership

Parker, CO – June 21, 2016 – The West Virginia Retailers Association and Retail Minded have renewed their partnership in a continuing effort to better support the independent businesses and retailers within the West Virginia Retailers Association. Show More Summary

3 Ways to Leverage Ratings and Reviews to Influence the Mobile Impulse Buy

By Matt Parsons, Chief Customer Officer at PowerReviews. One-click payments, mobile wallets and data-driven purchase suggestions are a few of many examples illustrating how emerging e-commerce technology is making mobile browsing and shopping easier and better than ever before. Sales from mobile devices jumped 56% to $49.2 billion in 2015, more than doubling the previous […]

How To Determine The ROI Of A Retail Sales Training Program

Most businesses see sales training as a cost when it should be seen as an investment.

Bad Credit? Don’t Sell Yourself Short.

Contribured by Bizfi founder Stephen Sheinbaum.  Your store carries the perfect dresses, the latest heels and the most fashion-forward accessories. Great inventory is just one of the keys to success for any retailer. But so is something your customers will never see: A good credit score, which can lower just about every cost of doing business. […]

Small Businesses, Now Is The Time To Support LGBT Rights

My interest in writing this post on Father’s day is three-fold: to remind myself of the courage of my dad’s convictions at what he fought for, to draw attention to the fact that Orlando was a symptom of something larger, and to encourage you to check your language.

Customer Service – The Key to Battling E-Commerce

By David Salisbury, VP of Sales and Marketing, Star Cloud Services. Brick-and-mortar stores, both big and small, are continuously battling against e-commerce in an attempt to drive and retain in-store traffic. While bigger stores have the budget to execute lofty ad campaigns or combine both in-store and online sales, SMB retailers do not necessarily have […]

Improving Customer Relations With The Practice of Gratitude

How successful would your business be without its customers? Not at all successful – it just wouldn’t exist. Your customers are the very lifeline of your business, whatever you’re selling. They enable you to do what you want to do, so it’s absolutely vital that they feel valued and that their perception of your business […]

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