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Store Technology Expert: Why Retailers Must Invest In Store Associates

Jan Kotowski, Head of Product at Tulip Retail, shares his thoughts on how retailers should be preparing for the future

United Airlines Launches An Updated Business Class Program

The new Polaris product prioritizes customer service and updated modern amenities

VP: Why Messaging Apps Are Issuing In A New Era Of Commerce

Matt Johnson discusses how mobile messaging commerce is creating a different modality for interaction between retailers and consumers

Minute Maid Opens A Store That Sells Nothing

The beverage company opened a pop-up shop that encourages customers to write letters to their parents instead of buying a gift

Nine Technologies To Invest In When It Comes To Retail [Future Of Retail]

Retailers are leveraging assistive technology to help employees in their daily tasks and customers on the sales floor

How Artificial Intelligence Is Enabling Anytime Shopping & On-Demand Support

Retailers are leveraging advanced technology to relieve associates from mundane tasks, while better assisting customers

Customer Service Expert: Why Offline Retail Has Better Data Than Online Retail

Healey Cypher, Founder and CEO of Oak Labs, shares why we should be thinking about the physical store as an e-commerce site

Why Training Associates To Be Advocates Is Key To Retail Success

In our Future of Retail 2017 report, PSFK Labs discusses strategies to prioritize customer service, which begins with associate advocates

Robo Advisors Are Providing Investment Advice At Wells Fargo

Customers will soon receive council from automated advisors who understand the investment game

Creative Director: Navigating The New World Of Founder-Brands

Richard Smith, Creative Director at Sullivan, explains how visionaries like Elon Musk and Mark Zuckerberg approach their branding and why it’s important to apply brand thinking to founders’ products

Editorial Roundtable: Maintaining A Lasting Customer Experience In New Retail Reality

eBay, Away, Parachute, quip, peach, and Salesfloor on how to attend to the pain points that come from a customer-first identity

One surefire way to sell more with this simple holiday sales tip (video)

Here’s a two-minute holiday sales tip video to help your staff maximize each and every customer opportunity. This surefire approach can result in thousands of dollars in additional sales. It’s an incredibly simple approach, but something that isn’t always done....

VP: Why Messaging Apps Are Issuing In A New Era of Commerce

Mark Johnson discusses how mobile messaging commerce is creating a different modality for interaction between retailers and consumers

Join Us For PSFK’s Future of Retail 2017 Event In NYC

PSFK invites our NYC readers to an exclusive presentation of key retail findings and strategies on January 17

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