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How To Interview And Discover Amazing Retail Employees [Hiring]

I made an orange dessert for some friends the other night. When one of my guests took a bite, his face soured; he said it tasted bitter. I took a scoop and realized there was a rotten spot on the orange I hadn’t noticed; I had ruined...Show More Summary

Five ways to improve your hiring

I firmly believe that we should always be on the look out for our next great hire. I also know that we will attract talented people when we deliver the best possible customer and employee experience. All the same, there...

Mayweather versus Pacquiao money

Mayweather-Pacquiao fight will be like no other. Two of the hottest boxers are going to finally fight after so many years of speculation. I always thought money would bring them together one day for a showdown, May be I am right, when the money is as high as these two will make, who wouldn’t want […]

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The Dutch horeca top-100

I've included just the top-25 and annotated their focus. What's interesting, but not surprising, is that the majority of companies in that list are not independent horeca-orientated, apart from two: Hennie van der Most and Sjoerd Kooistra,...Show More Summary

7 Eye-Openers For How To Hire Great Retail Employees

Prior to his opening, I was asked to visit a franchise to evaluate his new crew. I discovered the team members were bland, boring and shy. None of them were customer-focused. Without that, the store would fail disastrously. When I asked...Show More Summary

Vend Introduces An ‘Expert’ Webinar Series For Knowledge-Thirsty Retailers

Vend, the world’s leading cloud-based POS and retail business software, has launched an educational webinar series for retailers. This initiative aims to provide retailers with invaluable advice from global experts, to help sharpen their business strategies. Show More Summary

The Conclusion

I bet you that these are two words you won't often read in the blogosphere. Usually when something ends, it is accompanied by a deafening silence, which, years later, is broken by a nice 404-page announcing that this page/blog no longer exists. Show More Summary

Some (disjointed) thoughts about entrepreneurial qualities

Still don't have too much time at the moment, but trying to produce content if possible, in a quick and (hopefully) digestible format. Some qualities of entrepreneurs that I'm thinking about: Perseverance: This is a tough, tough issue. Show More Summary

Some disjointed thoughts about empowerment

Disjointed, because I don't have the time or energy to write a beautiful essay about empowerment—I'm not even 100% certain what it means yet. And in a way, by writing about 'empowerment,' I'm breaking the first rule, which is "Don't speak about empowerment." Or at least it seems that way. Show More Summary

April 2008 wrap-up

This is going to be a nice and short one. April 2008 can be characterised by three types of posts: general business, food and retail (yay!), and interludes-after-interludes (the latter is just a naturaly consequence of time/creativity-problems, sorry). Show More Summary

Restaurant dynamics

The world of business, I think, has a certain illogical—the "human element"—shell around it, but centres around the concept of supply and demand. How you create a business where demand is high, how to you make sure that you have sufficient supply and/or not too much supply. Show More Summary

The value of support

All right, in 10 mins or less…I just started reading a series of essays, entitled "Wish I'd known: Insights and inspirations from the journeys of successful entrepreneurs." Do a search, and you'll find it for free online. One essay finishes...Show More Summary

Some initial impressions about Zara & H&M

Time for a wee break. In the last week, I've been researching Zara and H&M a little, to better understand the retail-sector and the fashion-segment. I'll probably have to do a follow-up to this post, as there is lots to say about both...Show More Summary

Food on a system-level

Take a look at this quote, which I posted a few days ago: "There should be a rule: before helping the environment in one market, we should be required to think through the impacts on other markets." (source: Freakonomics blog).Or, to...Show More Summary

Quarterly wrap-up: it's time to re-evaluate the past!

This wrap-up covers material up to April 6th, 2008. I will dedicate another one to this month and then hopefully go back to a monthly schedule. Looking backwards is hard, but I find it useful…Normally this would be a monthly wrap-up, except I postponed it by quite some time. Show More Summary

3 links: the team, the test, and the rule

A VC: From Messes To Successes: "The prescription for turning these messes into successes is really pretty straightforward. You need to build the team and bring in people who excel at the blocking and tackling and the PLANNING that most startups don't have the time or inclination to do. Show More Summary

Cookerlude - thoughts on cooking

I'm thinking about adding another "interlude" to my collection, inspired by ADD without a doubt. It's the cookerlude, baby, aimed at collecting thoughts and notes on cooking in order not to forget and to better understand the world that a cook goes through. Show More Summary

Interlude: The flirt

I took part in a "flirting in business" workshop last night, pretty fun and insightful. It tried to explain the fundamentals of communications to us—around 50 professionals, students, work-seeking-people, etc., both shy and outgoing,...Show More Summary

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