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How To Help Your Retail Employees Evolve So They Can Create Exceptional Customer Experiences

I was consulting with a new luxury client. I was going to be working on their salesfloor, so he told me I would have to wear the old school uniform of a dark navy suit, tie - the works. I went to the closest Nordstrom to buy a suit. A salesman approached and focused just on me. Show More Summary

How iPads Are Taking Over Small Business Retail

When Apple announced the iPad Pro, its largest and most powerful tablet yet, it started the next chapter of tablets used for entertainment, creativity and gaming. There are millions of iPads in living rooms across America, and that number continues to rise. But behind the scenes (and right in front of our faces), iPads are […]

Independent Retailer Conference To Join Halloween & Party Expo – Speakers Announced

(Parker, CO) January 21, 2016 – The Independent Retailer Conference is thrilled to join the Halloween & Party Expo at their upcoming New Orleans show, taking place January 22 – 25, 2016. We are thrilled to offer outstanding educational experiences to the attendees of the Halloween & Party Expo. As their exclusive education experience, we are […]

MainStreet Libertyville Renews Retail Minded Partnership

Parker, CO January 21, 2016 – MainStreet Libertyville and Retail Minded have renewed their partnership in an effort to better support the independent businesses and retailers within the MainStreet Libertyville community. Delivered up...Show More Summary

No More Self-Checkout Lines, Scan As You Shop Instead

Mobile and self-checkout converge into a speedy, automated experience

How Brands Can Bring Their Products to Everyone

How democratizing access helps retailers like Burberry become trusted partners

For the Staff: Sell more with The Takeaway

Here is one of the simplest and most effective ways to help customers decide what products to buy. It’s also extremely effective at helping you sell more. That's a win for everyone! The Takeaway is just what it sounds like....

6 Ways to Ruin Customer Relationships

By Kevin Cundiff, VP of Retail for Fortegra Providing a positive customer experience is an art form. And because of the effort it takes to be truly customer-friendly, there’s a lot of advice out there on just how to do it. But, while that advice is always beneficial, it might be more helpful to know […]

Are Group Weddings the Next Trend in Tying the Knot?

A pop-up, secret-location alternative to the standard ceremony

Why And How To Do An Employee Review

Employee reviews are one of the most neglected tools a retailer can use to alter their fate. By using regular employee reviews, you can always be cutting your lower 20% of employees to grow the culture of your business. That means you never stop hiring, sorry to say. But are employee reviews really that important?

How Best-In-Class Companies Are Driving Change In the Retail Marketplace

A look inside SamplingLab, a store-slash-focus-group that lets customers test out products and pay with their opinions

Prepare For NRF With PSFK’s Top Retail Learnings of 2015

PSFK shines a light on emerging and developing trends along the purchase path

Uber: Seamless Partnerships Can Enhance Your Brand [NRF 2016]

Uber's Director of Product Experience on the importance of perfect partnerships

What Museums Can Teach Brands Like Target About Selling Experiences

With NRF 2016 taking place this weekend, it's a great time to watch Nathan Adkisson's presentation on designing retail locations to inspire at-home experiences

Artificial Intelligence Can Make Shopping Fun Again

In anticipation of NRF 2016, revisit Stitch Fix COO Julie Bornstein's talk on the role of machine learning in personalized shopping

Five Startups That Are Redefining the Retail Landscape

Ahead of NRF 2016, these startups are setting the bar for consumer expectations of service

Streamline, Personalize and Build Shopper Confidence [NRF 2016]

PSFK Labs outlines key trends for NRF from the Future of Retail 2016 Report

The Secret to SMB Retailer Success May Already Be in Your Store

By David Salisbury, VP of Sales and Marketing, Star Cloud Services Brick-and-mortar stores aren’t dead. Neither are SMB retailers. As we dive deeper into the digital age, e-commerce continues to be an important player in the retail space. With retail giants luring consumers online by offering free or two-day shipping, brick-and-mortar stores have had to […]

What Is Your Company’s Customer Service Persona?

This year Amazon topped the 24/7 Wall St. Customer Service Hall of Fame for the sixth year in a row, while Comcast came in last for the second year straight. Why do some companies have better customer service reputations than others? In today’s Internet-oriented marketplace, how companies handle technology has a major impact on their […]

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