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Touring the Restored First Boeing 747 – Make Your Visit on Oct 18th

The City of Everett looks great in her new coat of paint For those of you who have previously visited the Museum of Flight, you know it is a world-class facility and well worth the visit. However, it was always sad looking at the first Boeing 747 sitting outside in bad shape. As the [...]Show More Summary

MH370 and more hypocritical nonsense from the ATSB chief

On board a ship with fools at another gutless, witless bit of PR theatre over the search for MH370

Is KLM the most helpful airline in the world? Re-thinking airline customer service #happytohelp

Over the last week, KLM Royal Dutch Airlines set out to help any traveller in the world. Whether or not they were flying KLM. Now, read that last sentence again! #happytohelp While most airlines struggle to scale to provide decent customer service via social media to their own passengers, KLM took on the world. Show More Summary

Very Exciting — We Have Hit 50,000 Twitter Followers

So happy and proud to hit over 50,000 followers — thank you! I don’t just want to go about tooting our own horn here, but I have to admit that I am pretty darn excited that we hit a big benchmark this morning: obtaining over 50,000 Twitter followers. I remember way back in the [...]

Death Rates

I'm IFR in the flight levels on a clear VMC day. The IFR part means I'm following a set of rules and procedures ("Instrument Flight Rules") designed for pilots of aircraft in weather conditions that don't allow them to navigate by looking out the window. Show More Summary

Airbus gives enemies of the PM’s BBJs another solution

The two aging Boeing BBJs (using a 737-700 airframe) were never comfortably outfitted for the Howard Government that bought them in the 90s and have their detractors among politicians and the parliamentary press gallery. That’s not a criticism of these aircraft, but their fit outs. John Howard was concerned about poor political optics if the [...]

Southwest’s Social Care Team Gets a New Home

Wall-mounted screens in the new Southwest Airlines Listening Center Airlines in the modern world seem to use social media one of two ways. Either as an effective marketing tool with no ability to handle any customer service functions, or as a customer service tool with little-to-no ability to market effectively. There are a rare [...]Show More Summary

Peer Pressure

As I fly from one airport to another I speak to numerous air traffic controllers. Let's say I depart Grande Prairie (I think they're almost finished the runway upgrade) for Calgary. I would call Grand Prairie Radio, who would ask me to monitor the clearance delivery frequency. Show More Summary

Cathay Pacific’s 40 years Sydney link beat the odds

No-one who knew the early Cathay Pacific would have foreseen 40 years unbroken non-stop flying between Hong Kong and Sydney since this day in 1974. At the start of the lasting jet age in the late 50s CX had no jets and flew the route via several stops in a Lockheed Electra, and was driven [...]

Migratory Birds

I learned to use a GPS receiver for air navigation when I was working in the north. Many of the airplanes in the fleet had three line text GPS units. Some had none, but even that nascent technology was so useful, compared to the NDBShow More Summary

New Qantas suites for A330 business flyers hard to leave?

Another make-most-of-us-envious premium airline product story, this time from Qantas, and even between Melbourne and Sydney

The Mars Comet is nearly there: Be glad it isn’t nearly here

With the hard core or nucleus of the Australian discovered comet variously estimated at between 500 to 5000 metres at its widest, it's packing an immense potentially planet changing amount of kinetic energy.

Making a Visit to the TAM Museum at Sao Carlos

The TAM Museum has quite the impressive collection. You can go into the TAM Fokker 100. When I was invited to check out the Museu TAM (aka the TAM Museum, Museu Asas de um Sonho, or the Wings of a Dream Museum), of course I was excited. I was expecting to check out a [...] The post Making a Visit to the TAM Museum at Sao Carlos appeared first on AirlineReporter.com.

[Presentation] Changing Times: The Latest Trends in Airline Marketing

I had the opportunity to present at the IATA Airs@t User Forum in Athens last week. A polar bear, clinging desperately to the last melting bit of an iceberg, was the first image that came to my mind when asked to speak about the latest trends in Airline Marketing. Show More Summary

Jetstar loses more in Japan as pressure mounts in Vietnam

A different type of airline disaster report. The news about Jetstar in Asia gets worse on two fronts in Japan and Vietnam

Fuel falls, but will fares and new jet orders fall with it?

If jet fuel continues to fall Qantas and Virgin could start making more money from travellers than airport car parking and coffee franchises!

Inside Look: Crew Rest Areas on Different Airliners

The pilot’s rest area inside an Air Canada Boeing 787 Dreamliner – Photo: Howard Slutsken | Airways News Often passengers on long-haul flights do not stop and think about the need for the flight crew to rest. Pilots and flight attendants only have a certain number of hours that they can work, and then [...]Show More Summary

Future So Bright

It's a rainy, miserable fall day with the freezing level a little lower than the minimum en route IFR altitude. I study the GFA showing the cloud levels and types in the area I'll be flying through, and decide that yes, we can do the flight in this airplane. Show More Summary

The plight of the An-225 Mriya, and aviation reporting

The New York Times has published an outstandingly good report on the sad state of affairs at the great Antonov airliner designer and maker and made it, as well, a telling story about current affairs in Ukraine. In fact the insights it offers into business life in Ukraine are likely to give the story a [...]

Emirates chief Clark repeats doubts over MH370 official narrative

For a third time, and with considerable support from within the airline industry, Emirates CEO Tim Clark has made it clear he doesn’t believe the official Malaysia narrative concerning the disappearance of Malaysia Airlines flight MH370. The latest and most emphatic interview Clark has given on his widely shared doubts appears in Der Spiegel and [...]

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