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Eight Ways American Carriers can Deliver Delightful Customer Service and Stay Ahead of Competition

Top airlines in the world are loved for their overall experience combining the hard product (seat quality, In-flight entertainment, amenities) with the soft product (on-board service, food etc.). But what makes a flight truly memorable for passengers is how he/she is taken care of during the flight, of which on-board service is a significant element. Show More Summary

Air NZ makes point about ski holidays with giant snowball fight

Air NZ has revived the roman catapult or trebuchet in its opening shot in the trans Tasman ski holiday contest that always breaks out at this time of year. Being a sucker for really good marketing, and New Zealand in general,  Plane Talking has broken its own rule about avoiding PR campaigns to draw attention [...]

Xenophon hits out at 2nd Sydney Airport ‘monopoly’ risks

One of the disturbing things about Sydney’s much needed second airport at Badgerys Creek is the unwillingness of the major parties to do anything to break the monopoly pricing situation that would arise if it becomes owned by the same interests as the existing airport. Last week in the Senate Nick Xenophon, the independent Senator [...]

Flight Review: Lufthansa First Class on the Boeing 747-8I

My ride to Newark — the first Boeing 747-8I (D-ABYA) to enter service commercially. Seen here from ground level! I have been lucky enough to fly a few different airlines in first class. I am referring though to international first class here, not domestic “first class.” An airline that I have been obsessed to [...]Show More Summary

Boeing posts a stunning curtain raiser to Paris Air Show

Got a few spare minutes?  Go here to see a superb YouTube of a Boeing 787-9 Dreamliner rehearsing all the right moves for next week’s Paris Air Show. The -9 is liveried for Vietnam Airlines, and by coincidence a similarly decorated Airbus A350-900 is also said to be part of the flying display  at the [...]

US crash inquiry video sets new standards in safety reporting

America’s air crash investigator, the NTSB, has released a YouTube video summary of its findings in a 2013 cargo jet crash at Birmingham, Alabama, which could be a major advance in getting safety messages better understood and acted upon. UPS flight 1354, operated by an Airbus A300,  crashed more than 1000 metres short of its [...]

ATSB admits failing to investigate serious ATC blackout in Melbourne

Earlier this week the chief commissioner of the ATSB, Martin Dolan, told a Senate Estimates hearing that he had decided not to investigate a three hour radar black out at Melbourne’s main airport at Tullamarine and the nearby smaller corporate and general aviation airport at Essendon. Instead Mr Dolan explained that the ATSB had taken [...]

Kenmore Air Makes a Splash with the Wild Orca Seaplane

The Wild Orca seaplane in all its glory. Fun fact: though the DHC-3 is nearly 2x as long as an adult male orca, a fully-grown orca will weigh nearly twice as much as this plane – Photo: Lee Zerrilla | AirlineReporter At a sun-filled event, Kenmore Air unveiled the Wild Orca seaplane, a 1954 [...]Show More Summary

Airline Sampler – Part 1: Intro + My First Flight on Virgin America

Airline Sampler, heck yes – Image: Great Circle Mapper “You’re crazy!” That’s the most common reaction I get from non-AvGeeks after describing in detail one of my typical “plane crazy” trips. Unlike a normal person, my travel tends to focus not on the destination, but the journey. That is, the airlines, airplanes, airports, and [...]Show More Summary

Aerial Firefighting Part Two: The Different Planes Converted, and One Big Red Button

An AT-802F Air Tractor (check out the “fire words” on the nose) – Photo: Julian Cordle Last November, I brought you an initial introduction into the world of Aerial Firefighting. That article focused on the concept, tactics and state of aerial firefighting. I promised a second look at the aircraft of Aerial Firefighting, so [...]Show More Summary

Going Above & Beyond: Taking a Flight to Nowhere to Check out Alaska Airlines’ Passenger Product

It’s not every day that you see any sort of 737 in the Museum of Flight parking lot – Photo: Bernie Leighton | AirlineReporter Over the past few years, Alaska Airlines has been making gradual enhancements to its overall product. New seats from Recaro, in-seat power, Wi-Fi from Gogo, Starbucks coffee, and tablet-based in-flight [...]Show More Summary

“France is in the Air” Inaugural Flight to Vancouver

Air France’s inaugural Paris to Vancouver flight touches down on YVR’s Rwy 08L, just after noon on a rainy Sunday C’est magnifique! Air France’s first flight to Vancouver Internal Airport (YVR) touched down in a huge spray of water on a soggy Sunday afternoon. The Boeing 777-200ER landed on YVR’s Runway 08L, after a [...]Show More Summary

Pilots and kids views of Qantas gift landing on short runway

From the ground, and from the cockpit, the Qantas gifting of its first 747-400 to HARS, the Historical Aircraft Restoration Society at the tiny Illawarra Regional Airport at Albion Park looked sensational. As the frame from the cockpit Go Pro camera at top of page shows, the closed roadway under its wheels as it settled [...]

Australian ATC didn’t know Melbourne flights were at risk for two years

A disturbing dossier of evidence as to the unsatisfactory and abjectly incompetent state of public administration of air safety in Australia is being assembled by the hard core membership of the Senate Standing Committees on Rural and Regional Affairs and Transport. On Friday afternoon one of its key members, Senator Nick Xenophon (Independent SA) took [...]

Aerial Firefighting Part One: Anchor, Flank, and Pinch

06 Lockheed P2V fire-fighting aircraft – Photo: Julian Cordle Fall brings cool, wet weather, which serves as a huge relief to areas devastated by the 2014 US wildfire season. In the last sixty days, a number of high-profile tragedies have highlighted the dangers of wildfires. In September, the town of Weed, California was nearly [...]Show More Summary

Canada’s Homegrown Astronaut: Chris Hadfield

Col. Chris Hadfield describes life onboard the International Space Station to a packed house at the Future of Flight – Photo: Kris Hull Colonel Chris Hadfield (RCAF ret.) is probably one of the most easily recognizable astronauts today. His popularity was spurred to rock star-like status in 2012 while he was training for his [...]Show More Summary

MH370: Boeing needs to explain neglect of 777 security flaw

The unsecured electrical and electronics bay located under the floor and behind the cockpit of the Boeing 777-200ER that performed vanished Malaysia Airlines flight MH370 is again in the spotlight. This very well written article on the Jeff Wise blog will not come as a surprise to those who have followed the MH370 mystery on [...]

Gone Gliding – Part One

Gliders flying in formation near Lake Tahoe – Photo: Soaring NV If you’ve ever flown into Reno-Tahoe International Airport (RNO) when the winds are howling out of the west, you know that the approach and landing can be…sporty. In fact, it sometimes gets so turbulent that the mainline jets head for Sacramento International Airport [...]Show More Summary

Video: Southwest Airlines Paints a Boeing 737

After watching this video my first thought was, “holy cow that is a lot of blue.” When I first saw the leaked photos of the new Southwest Airlines’ livery I was not a fan. After seeing full photos of the new livery, it has started to grow on me, but I wouldn’t say that [...] The post Video: Southwest Airlines Paints a Boeing 737 appeared first on AirlineReporter.com.

Xiamen Airlines Takes Delivery of First Boeing 787 Dreamliner

Xiamen’s first Boeing 787 conducting test flights at Paine Field – Photo: The Boeing Company On Friday, another airline took delivery of their first Boeing 787-8 Dreamliner; Xiamen Airlines. This event was special for the airline, since the 787 is the first wide-body to join their fleet. The airline currently operates Boeing 737-700s, 737-800s [...]Show More Summary

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