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Ask anyone running a small business or large enterprise, and chances are they will cite the quality of their customer service as one of the key reasons people buy from them. Often, this is based on verbal feedback they get from internal staff and customers. This is fine, but it lacks a universal measurement that [...]
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Enterprise customers continue to be frustrated by a lack of clarity or momentum in key areas around business productivity ‘front office’ strategy from Microsoft; partners are picking up the slack but some big questions are being ask... Read Post

There’s nothing particularly new about the horrendous state of customer service. What is new is that maybe, just maybe, businesses will take steps to make customers happier this year. Ask anyone for a story about bad customer servic... Read Post

I am often asked if small businesses have a chance at competing in the search engines and the answer is a resounding YES.It is true small businesses face some challenges that large companies may not. Small businesses typically have ... Read Post