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How to Deal With Customer Complaints Online

Business & Finance : The Mission Driven Business (7 months ago)

Social media can amplify customer complaints but your response can be an effective marketing tool. Here are two simple rules you can adopt to turn the negative into a positive. Not responding to a customer's complaint on Twitter is ... Read Post

Yelp Wanted: Bistro Rewards Guests for Writing Negative Yelp Reviews

Lifestyle / Food & Drink : Eater National (yesterday)

A restaurant in Richmond, Calif. is encouraging its customers to leave poor reviews on its Yelp page. While other restaurants are in a tizzy over Yelp possibly hiding positive reviews and highlighting negative ones, Botto Bistro is ... Read Post

Real-Time Customer Policy Management: Turning a Negative into a Positive

Utilities / Communication : Connected Planet Online (3 years ago)

Does it strike you as odd that the communications industry has set itself the worthy goal of improving customer experience but, at the same time is still issuing confusing price plans for mobile data services and putting caps on the... Read Post

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