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Did Retailers Risk Damage To Their Brands Despite Hit Holiday Online Sales?

Amid e-commerce glitches and technology's growing pains, retailers can still win the loyalty of customers. Here's how. Cyber Monday 2011 set a record for the most online retail spending in a single day: $6 million, as reported by comScore. (See more from Josh Sanburn at Time.) Further, as comScore details, the weekend before Christmas was the second heaviest weekend of online spending on record.
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