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Brains Over Brawn, Part 2

(Retail | Dewitt, MI, USA) (I am working an average rush hour at a large grocery store when I approach the end of an elderly woman’s order.) Me: “Okay, this will be $46.48.” Customer: starts hitting card reader with signature pen “Your machine isn’t working!” Me: “Ma’am, you need to swipe your card before you can sign.” Customer: continues to [...]
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Clear This Customer From Memory

Industries / Customer Service : Not Always Right (2 years ago)

(Retail | MI, USA) (I am a cashier at a grocery store. When a customer is making a purchase over $25 with a credit card, it is required that they sign for the transaction.) Me: “Okay, now the PIN pad is just requesting your signatur... Read Post

Common Sense Has Checked Out

Industries / Customer Service : Not Always Right (2 years ago)

(Grocery Store | MI, USA) Grocery Store | MI, USAGrocery Store | MI, USA(I finish a customer’s order, and they ask for a pen so they can write a check.) Me: “Oh, sure. But you don’t need to fill it out.” Customer: “Okay.” (The custo... Read Post

Just Crossed The Online Line

Industries / Customer Service : Not Always Right (14 minutes ago)

(Retail | NS, Canada) Retail | NS, Canada Categories: Tags: Retail Retail | NS, CanadaMe: “Thank you for calling [Retail Company]. How can I help you?” Customer: happy “Hi there! Ugh, I ended up ordering the wrong thing online. Sill... Read Post

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