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Brains Over Brawn, Part 2

(Retail | Dewitt, MI, USA) (I am working an average rush hour at a large grocery store when I approach the end of an elderly woman’s order.) Me: “Okay, this will be $46.48.” Customer: starts hitting card reader with signature pen “Your machine isn’t working!” Me: “Ma’am, you need to swipe your card before you can sign.” Customer: continues to [...]
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Has A Vocation For Location

Industries / Customer Service : Not Always Right (12 months ago)

(Grocery Store | Rochester, NY, USA) Grocery Store | Rochester, NY, USAGrocery Store | Rochester, NY, USA(I work in a very high end grocery store, with many rich customers. I approach a lost-looking customer.) Me: “Can I help you fi... Read Post

Clear This Customer From Memory

Industries / Customer Service : Not Always Right (2 years ago)

(Retail | MI, USA) (I am a cashier at a grocery store. When a customer is making a purchase over $25 with a credit card, it is required that they sign for the transaction.) Me: “Okay, now the PIN pad is just requesting your signatur... Read Post

Common Sense Has Checked Out

Industries / Customer Service : Not Always Right (last year)

(Grocery Store | MI, USA) Grocery Store | MI, USAGrocery Store | MI, USA(I finish a customer’s order, and they ask for a pen so they can write a check.) Me: “Oh, sure. But you don’t need to fill it out.” Customer: “Okay.” (The custo... Read Post


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