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How to Use Social Media to Get Better Service On the Road

Now that most major airlines, hotels, credit cards, and loyalty programs are on Twitter and Facebook, it can be easier (and quicker) to get problems solved by using social media than by calling a customer service center.
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The Future of Customer Service [TNW Social Media]

Technology : The Next Web Blog (4 years ago)

Customer service through social media is a pretty hot topic at the moment. More companies are investing in this, and more people expect to have their problems solved through Twitter or Facebook. We’ve already seen a glimpse of what ... Read Post

Social Loyalty Startup Topguest Launching White Label Service With Facebook Integration

Technology : TechCrunch (3 years ago)

Topguest, the hot loyalty program which rewards users for engaging with brands on social networks, now has 5 million customers, the company has just revealed. These customers are collecting airline, hotel and other travel rewards po... Read Post

Kimpton Karma Double Elite Credit July 23-Sep 30, 2014

Travel / Hotels : Loyalty Traveler (4 hours ago)

Kimpton Hotels changed its loyalty program name from InTouch to Kimpton Karma Rewards this month. Loyalty members can get instant Karma double elite credit on hotel stays booked by August 4 using the Kimpton 2014 Summer Fling rate. ... Read Post


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