Now that most major airlines, hotels, credit cards, and loyalty programs are on Twitter and Facebook, it can be easier (and quicker) to get problems solved by using social media than by calling a customer service center.
What are teenagers up to on social media? Twitter use has grown dramatically since 2011, while Facebook stays dominant but shows flat growth. Read Post
Customer service through social media is a pretty hot topic at the moment. More companies are investing in this, and more people expect to have their problems solved through Twitter or Facebook. We’ve already seen a glimpse of what ... Read Post