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How to Use Social Media to Get Better Service On the Road

Now that most major airlines, hotels, credit cards, and loyalty programs are on Twitter and Facebook, it can be easier (and quicker) to get problems solved by using social media than by calling a customer service center.
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The Future of Customer Service [TNW Social Media]

Technology : The Next Web Blog (4 years ago)

Customer service through social media is a pretty hot topic at the moment. More companies are investing in this, and more people expect to have their problems solved through Twitter or Facebook. We’ve already seen a glimpse of what ... Read Post

Facebook takes on Twitter with real-time Super Bowl hub

Technology : GigaOM (22 hours ago)

Looks like Facebook has decided it can do Twitter's job better. The social media site has built a live news hub for Sunday's upcoming Super Bowl. It will feature user posts… Read Post

Social Loyalty Startup Topguest Launching White Label Service With Facebook Integration

Technology : TechCrunch (3 years ago)

Topguest, the hot loyalty program which rewards users for engaging with brands on social networks, now has 5 million customers, the company has just revealed. These customers are collecting airline, hotel and other travel rewards po... Read Post

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