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How to Use Social Media to Get Better Service On the Road

Now that most major airlines, hotels, credit cards, and loyalty programs are on Twitter and Facebook, it can be easier (and quicker) to get problems solved by using social media than by calling a customer service center.
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The Future of Customer Service [TNW Social Media]

Technology : The Next Web Blog (4 years ago)

Customer service through social media is a pretty hot topic at the moment. More companies are investing in this, and more people expect to have their problems solved through Twitter or Facebook. We’ve already seen a glimpse of what ... Read Post

Social Loyalty Startup Topguest Launching White Label Service With Facebook Integration

Technology : TechCrunch (3 years ago)

Topguest, the hot loyalty program which rewards users for engaging with brands on social networks, now has 5 million customers, the company has just revealed. These customers are collecting airline, hotel and other travel rewards po... Read Post

Stop! Don’t Put Your Spending on That Airline or Hotel Credit Card!

Travel / Air Travel : View From the Wing (2 days ago)

The co-brand credit card offered in conjunction with an airline or a hotel may not be the card card product for earning points with that program. You may still want to get the card — for the signup bonus, for other benefits like lou... Read Post

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