Now that most major airlines, hotels, credit cards, and loyalty programs are on Twitter and Facebook, it can be easier (and quicker) to get problems solved by using social media than by calling a customer service center.
In the old days, self-important people use to carry calling cards. Now we have Twitter, Facebook and other social media sites to turn us all into mini-celebrities. So what's the new calling card online? That position's being jockeye... Read Post
Customer service through social media is a pretty hot topic at the moment. More companies are investing in this, and more people expect to have their problems solved through Twitter or Facebook. We’ve already seen a glimpse of what ... Read Post