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How to Use Social Media to Get Better Service On the Road

Now that most major airlines, hotels, credit cards, and loyalty programs are on Twitter and Facebook, it can be easier (and quicker) to get problems solved by using social media than by calling a customer service center.
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A Better Calling Card: Twitter Challenges Facebook Connect

Technology : ReadWriteWeb (6 years ago)

In the old days, self-important people use to carry calling cards. Now we have Twitter, Facebook and other social media sites to turn us all into mini-celebrities. So what's the new calling card online? That position's being jockeye... Read Post

The Future of Customer Service [TNW Social Media]

Technology : The Next Web Blog (4 years ago)

Customer service through social media is a pretty hot topic at the moment. More companies are investing in this, and more people expect to have their problems solved through Twitter or Facebook. We’ve already seen a glimpse of what ... Read Post

Social Loyalty Startup Topguest Launching White Label Service With Facebook Integration

Technology : TechCrunch (3 years ago)

Topguest, the hot loyalty program which rewards users for engaging with brands on social networks, now has 5 million customers, the company has just revealed. These customers are collecting airline, hotel and other travel rewards po... Read Post

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