Now that most major airlines, hotels, credit cards, and loyalty programs are on Twitter and Facebook, it can be easier (and quicker) to get problems solved by using social media than by calling a customer service center.
Customer service through social media is a pretty hot topic at the moment. More companies are investing in this, and more people expect to have their problems solved through Twitter or Facebook. We’ve already seen a glimpse of what ... Read Post
Topguest, the hot loyalty program which rewards users for engaging with brands on social networks, now has 5 million customers, the company has just revealed. These customers are collecting airline, hotel and other travel rewards po... Read Post