Now that most major airlines, hotels, credit cards, and loyalty programs are on Twitter and Facebook, it can be easier (and quicker) to get problems solved by using social media than by calling a customer service center.
Customer service through social media is a pretty hot topic at the moment. More companies are investing in this, and more people expect to have their problems solved through Twitter or Facebook. We’ve already seen a glimpse of what ... Read Post
Looks like Facebook has decided it can do Twitter's job better. The social media site has built a live news hub for Sunday's upcoming Super Bowl. It will feature user posts… Read Post