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Every new customer should get a welcome like this

Check out this absolutely perfect message to new customers of FreshBooks. They have 3.5 million customers and can still deliver the personal touch — why can’t you? Hi, welcome to FreshBooks! I’d like to introduce myself as your (very) Small Business Consultant specifically assigned to help you get up and running with FreshBooks. Just [...]
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This Startup Will Make You A Personalized Health Plan Based On Your Genes

Business & Finance : Fast Company (yesterday)

A new startup is spending millions of dollars on a dashboard that lets doctors build health plans for patients based on their DNA. When the FDA ordered 23andMe to stop giving customers medical information based on their DNA, they un... Read Post

FreshBooks Adds Time Budgeting to Its Invoicing Platform

Technology : ReadWriteWeb (4 years ago)

Online invoicing site FreshBooks announced today the addition of a time budgeting feature that enables freelancers and small businesses to keep better track of the time spent on a given project. FreshBooks customers can set a time b... Read Post

What to Do When Your Best Customer Wants to Cancel

Business & Finance : Huffington Post: Business Blog (13 hours ago)

Uh Oh. Your best customer just sent you an email or left a voice message saying that they are not happy and are taking their business elsewhere. What do you do next? Before we answer that question, let's reflect on what led up to th... Read Post

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