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Every new customer should get a welcome like this

Check out this absolutely perfect message to new customers of FreshBooks. They have 3.5 million customers and can still deliver the personal touch — why can’t you? Hi, welcome to FreshBooks! I’d like to introduce myself as your (very) Small Business Consultant specifically assigned to help you get up and running with FreshBooks. Just [...]
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Sharon Crost on five ways Hitachi Data Systems uses big social data to map the customer journey

Business & Finance / Marketing : Damn, I Wish I'd Thought of That! (4 weeks ago)

This is a post from my company,’s blog. Check it out for more profiles and stories about the people running social at really big brands. For this case study, we dove into a presentation by Hitachi Data Systems’ Senio... Read Post

FreshBooks Adds Time Budgeting to Its Invoicing Platform

Technology : ReadWriteWeb (4 years ago)

Online invoicing site FreshBooks announced today the addition of a time budgeting feature that enables freelancers and small businesses to keep better track of the time spent on a given project. FreshBooks customers can set a time b... Read Post

Uber hires Amazon VP to run customer service, details RAINN partnership, & plans to fix background checks

Business & Finance : Venture Beat (2 days ago)

Uber today released a siginficant update to its safety roadmap. In it, the company announced a plan to bolster international background checks and introduced a partnership with anti-sexual assult organization RAINN “to train various... Read Post

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