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Every new customer should get a welcome like this

Check out this absolutely perfect message to new customers of FreshBooks. They have 3.5 million customers and can still deliver the personal touch — why can’t you? Hi SocialMedia.org, welcome to FreshBooks! I’d like to introduce myself as your (very) Small Business Consultant specifically assigned to help you get up and running with FreshBooks. Just [...]
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Sharon Crost on five ways Hitachi Data Systems uses big social data to map the customer journey

Business & Finance / Marketing : Damn, I Wish I'd Thought of That! (4 weeks ago)

This is a post from my company, SocialMedia.org’s blog. Check it out for more profiles and stories about the people running social at really big brands. For this case study, we dove into a presentation by Hitachi Data Systems’ Senio... Read Post

FreshBooks Adds Time Budgeting to Its Invoicing Platform

Technology : ReadWriteWeb (4 years ago)

Online invoicing site FreshBooks announced today the addition of a time budgeting feature that enables freelancers and small businesses to keep better track of the time spent on a given project. FreshBooks customers can set a time b... Read Post

Uber hires Amazon VP to run customer service, details RAINN partnership, & plans to fix background checks

Business & Finance : Venture Beat (2 days ago)

Uber today released a siginficant update to its safety roadmap. In it, the company announced a plan to bolster international background checks and introduced a partnership with anti-sexual assult organization RAINN “to train various... Read Post


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