“It was the best of times, it was the worst of times …” So begins a story called A Tale of Two Cities by Charles Dickens. Its about the differing responses of two different nations to the revolutionary events and social upheaval of 1775. I’m going to tell a tale of three hospitals. You’ll see [...]
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Tony Daltorio submits: Charles Dickens' 'A Tale of Two Cities' begins with "It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness." Apparently Dickens was an economist. His quot... Read Post
Dickens' A Tale of Two Cities begins with: "It was the best of times, it was the worst of times..." What better way to describe the state of business today? Entrepreneurs and businesses can thrive by delivering extreme value and rei... Read Post
@TerryFairbanks, director of the National Center for Human Factors in Healthcare, sends this story from the Daily Courier-Observer with a note, "Great story of how one patient can transform a hospital." Indeed, also a great story ab... Read Post