Summary: Within the next five years, face-to-face communication may be the customer service exception, not the rule.
A total of 1,700 CEOs from across the globe were asked to describe how they currently engage with customers and then detail how they see their companies engaging customers in the next three to five years.
Right now, the face-to-face sales force rules by a healthy margin.
Zappos CEO Tony Hsieh believes hard in the value of community. That might sound a little... nambypamby. Except that it really isn't. Consider the evidence: Hsieh engineered Zappos to be synonymous with excellent customer service, en...
ReachLocal Inc. sells online advertising, marketing and website services to small and medium-sized businesses looking for more local customers.
Nearly 90% of CEOs cite customer engagement as their primary initiative in the next five years. When it comes to improving the customer experience, who in your organization should be stepping up?
Ashley Verrill, CRM market analyst with Software Advice conducted “The Great Social Customer Service Race.” The race was created to evaluate how efficiently the nation’s top 14 brands across seven industries provided customer suppor...