Summary: Within the next five years, face-to-face communication may be the customer service exception, not the rule.
A total of 1,700 CEOs from across the globe were asked to describe how they currently engage with customers and then detail how they see their companies engaging customers in the next three to five years.
Right now, the face-to-face sales force rules by a healthy margin.
Zappos CEO Tony Hsieh believes hard in the value of community. That might sound a little... nambypamby. Except that it really isn't. Consider the evidence: Hsieh engineered Zappos to be synonymous with excellent customer service, en... Read Post
Pixels are the new decibels — that’s what Soujanya Bhumkar, the CEO and co-founder of US-based photo service Cooliris, is touting as the next wave of change in communication. “We believe that... Keep reading ? Read Post