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Little Pixels, Real People: Which Will Win the Customer Service Race?

Summary: Within the next five years, face-to-face communication may be the customer service exception, not the rule. A total of 1,700 CEOs from across the globe were asked to describe how they currently engage with customers and then detail how they see their companies engaging customers in the next three to five years. Right now, the face-to-face sales force rules by a healthy margin.
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13 Real-Life Stories of the Worst Customers Ever

Business & Finance : Huffington Post: Business Blog (last week)

The customer isn't always right, but they invariably think they are, even while they're punching a barista in the face. So with a goal of equal parts catharsis, shaming, and old-fashioned hater-tainment, we asked service industry ve... Read Post

The FCC tells Comcast and Verizon to stop screwing customers. But will they listen?

Technology : Pando Daily (last week)

The Federal Communications Commission has issued a statement reminding Internet service providers like Comcast and Verizon that they can’t lie about the speed of a consumer’s service. The statement doesn’t establish a new rule — rat... Read Post

USAA Turns to IBM’s Watson for Online Customer Assistance

Technology : (2 days ago)

Suzanne Kattau of Silicon Angle reports, “IBM and the United Services Automobile Association (USAA), a financial services provider for the military community, today announced they have teamed up to offer IBM’s Watson Engagement Advi... Read Post

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