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Little Pixels, Real People: Which Will Win the Customer Service Race?

Summary: Within the next five years, face-to-face communication may be the customer service exception, not the rule. A total of 1,700 CEOs from across the globe were asked to describe how they currently engage with customers and then detail how they see their companies engaging customers in the next three to five years. Right now, the face-to-face sales force rules by a healthy margin.
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Key Marketing Lessons From Top 25 Restaurant Brands

Technology : Huffington Post: Technology Blog (yesterday)

A $700 billion industry, restaurant industry was one of the first to adopt social media to engage with its customers. Now, nearly 9 out of 10 restaurants are embracing social conversation across multiple communities and platforms. I... Read Post

Ernan Roman: Help Your Customer Service Reps Engage With Customers

Business & Finance : Huffington Post: Business Blog (3 years ago)

Marketing Situation: Recently, a client for whom we were developing Customer Engagement strategies asked for help in identifying the reasons for low customer satisfaction scores.... Read Post

Zappos CEO Tony Hsieh On Building A Virtuous Business In The City Of Sin

Business & Finance : Fast Company (2 years ago)

Zappos CEO Tony Hsieh believes hard in the value of community. That might sound a little... nambypamby. Except that it really isn't. Consider the evidence: Hsieh engineered Zappos to be synonymous with excellent customer service, en... Read Post


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