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Little Pixels, Real People: Which Will Win the Customer Service Race?

Summary: Within the next five years, face-to-face communication may be the customer service exception, not the rule. A total of 1,700 CEOs from across the globe were asked to describe how they currently engage with customers and then detail how they see their companies engaging customers in the next three to five years. Right now, the face-to-face sales force rules by a healthy margin.
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