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Dear [insert business name], what’s your promise?

You say you want to get closer to customers, but your actions are different than your words. You say you want to “surprise and delight” customers, but your product development teams are too busy building against a roadmap without consideration of the 5th P of marketing…people. You’re employees are your number one asset, however the [...]
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Cultivate Customer Connections and Grow Your Business

Business & Finance : The Curious Capitalist (2 years ago)

Looking for great ROI? Investing the time to connect and build relationships with your customers yields affordable business growth. A business is nothing without customers. And yet small business owners – consumed with the pressing ... Read Post

Slack’s product roadmap looks to Twitter, Google Docs for inspiration

Business & Finance : Venture Beat (4 months ago)

An increasing number of the enterprise focus software companies, like Dropbox, Convo, Google, and Microsoft, are building products that allow people to collaborate. Now Slack, a conversation platform for businesses, is building up i... Read Post

Dear 'Dummy': Comcast Greetings Get Worse

Business & Finance : Business from Newser (9 hours ago)

When consumer advocate Christopher Elliott brought to light the story of a Comcast customer whose name had been changed to "A--hole Brown," the company apologized and called it a one-time fluke. Well, customers "whore" and "dummy" b... Read Post

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