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Apple CEO Tim Cook apologizes to consumers in China and unveils new warranty policies for iPhone 4/4S

Apple CEO Tim Cook has published a letter today apologizing to consumers in China about the way the company has dealt with repair and warranty enquiries for the iPhone 4... Keep reading ?
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Apple CEO Tim Cook Apologizes To China For Warranty Policies (AAPL)

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Apple CEO Tim Cook has written an apology for the company's warranty policies in China. It is posted on Apple's Chinese site. The Chinese government's media outlets had been hammering Apple for the last week over its warranty polici...

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Apple on Monday published an open letter from Chief Executive Tim Cook in which he formally apologized for what were described as "misunderstandings" over the company's warranty policies, and revealed new changes that aim to better ...

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Following controversy in China with state-controlled media outlets going after Apple over its warranty policies, Apple CEO Tim Cook today addressed the issue in a letter published to the company’s website in China. Within the letter...

Will Apple's Apology To China Be Enough To Fix Things?

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Early Monday morning, Apple CEO Tim Cook issued an apology letter, written in Chinese and posted to Apple's corporate site in China, in which the company promised to improve its customer support and warranty policies in China. The m...

Apple CEO Tim Cook Apologizes for China Warranty Policies

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Apple Inc. issued an apology letter signed by Chief Executive Tim Cook that vowed to revamp aspects of its customer-service policies in China after more than two weeks of pointed attacks by government-run media.

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