Post Profile






3 reasons chatbots can’t replace B2B customer support agents yet

GUEST: Technology can change an industry. In the ’90s, email completely revolutionized the way customers interact with companies, and live chat made these interactions even more instantaneous. So what will be the next technology trend to come along and change the way businesses communicate with each other? Some professionals in the B2B (business-to-business) customer support industry […
read more

share

Related Posts


3 stats that show chatbots are here to stay

Technology : Venture Beat

GUEST: Chatbots have become trendy. They are everywhere at the moment, from banks offering their customers a conversational bot to interact with for basic tasks, to the old and funny Cleverbot. The question that remains, though, is ...

Interactive Intelligence Inc. Will Host Mobile Customer Service Industry Web Event In July

Technology : The Inquisitr - Tech

The Interactive Intelligence Group Inc. is hosting a free mobile industry Web event at the end of the month, called “The New Mobile World: Changing the Way You’ll Service Your Customers,” according to a press release from the compan...

2 big reasons Facebook Messenger is the wrong platform for chatbots

Technology : Venture Beat

GUEST: While chatbots have been around since the early 90’s, this year they became completely synonymous with Facebook Messenger. Facebook brought automated, chat-based customer service into the mainstream at a time when businesses ...

5 reasons businesses need live chat

Technology : The Next Web Blog

Great customer support can be summed up in one goal: make it easy for customers to get their problem solved quickly and painlessly. Out of all the customer support channels available—phone, email, social or chat—live chat is by far ...

Chatbots are revolutionizing customer support

Technology : Venture Beat

GUEST: Customer support is one the most resource-intensive departments in a company. Staff spend their day answering queries, on the telephone with customers, communicating with other departments, and much more. It is also a part of...

Comments


Copyright © 2016 Regator, LLC