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At Wells Fargo, why is it so difficult to change a toxic sales culture?

Every day we learn more about how Wells Fargo & Co. violated the trust of its customers through unethical sales practices. If you can’t trust your bank, who can you trust? In a Sept. 8 press release about the Wells Fargo scandal, the Consumer Financial Protection Bureau stated, “Spurred by sales targets and compensation incentives, employees boosted sales figures by covertly opening acco
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