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Xiaomi hopes to open 1,000 stores by 2020

Technology / Mobile : Engadget: Mobile

To date, Xiaomi has focused overwhelmingly on internet sales of its smartphones and media devices in order to keep costs down. Even its tiny retail footprint has largely been limited to service centers and "experiences." However, th...

Salesforce’s updated Customer Success Platform addresses growing complexity of customer service

Technology : Venture Beat

The customer journey is undergoing a monumental change. Customers have access to more information, use more channels, and are connected via more devices than ever. A critical part of this change is customer service. Customers expect...

Mobilize 2010: Don’t Build Devices, Build Service Avatars

Technology : Gigaom

We are entering a time when many devices are connected to the web, and entrepreneur/author Mike Kuniavsky is promoting the use of "Service Avatars" to heighten the user experience for connected devices. Kuniavsky is the CEO of Thing...

Connected Customer Experiences Are at the Heart of Digital Transformation

Marketing / Online Marketing : PR 2.0

The word “digital” can be misleading. Digital transformation is about how people and their behaviors, expectations, and preferences are changing. Customer experience (CX) is one of the most important trends in business today as it b...

NICEVoice: The 4 Secrets To Improving Customer Experience In Real-Time

Technology : Forbes: Tech

By Nevo Peretz A positive experience is what people are looking for from their service providers, even more than price and innovation. It creates an emotional connection, which has significant implications for satisfaction, loyalty,...


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