Apple Music has been ranked the highest in overall customer satisfaction among seven streaming music brands that were compared in a new study by J.D. Power. Based on 4,482 individuals who have paid for a subscription music service in the last six months, J.D. Power's inaugural music study measured six key areas in each service: performance and reliability, ease of use, cost of service, content, communication, and customer service.
In terms of customer satisfaction, at least, Apple Music is the top-rated streaming music service, J.D. Power said in its first Streaming Music Satisfaction Study, published on Wednesday.
In a new report on customer satisfaction among paid streaming video services, JD Power ranks Apple’s iTunes below the industry average and only above Amazon’s video service as Netflix takes the top spot. more… Filed under: Apple
In total, streaming services were responsible for $1.87 billion in revenue, compared to CDs’ $1.85 billion. Those streaming services include subscription options like Spotify, radio models like Pandora, as well as other platforms li...
J.D. Power is releasing its first study of customer satisfaction among streaming music services today and in it ranks Apple Music above the competition. more… Filed under: Apple