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HP promises fix for printer software that barred outside ink

(AP) — HP Inc. has apologized to customers for a software update that made some of its printers stop working with ink cartridges from competing suppliers, even if the printers had accepted the same cartridges in the past. HP places security chips on its own cartridges so they can be recognized by its printers, which display a notification when a cartridge isn't approved by HP.
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