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Jobs on the Line: New Technology Could Replace Millions of Call Center Workers in the Philippines

You need help with your bank account or advice about your mortgage. You call the help line. And then, after a lengthy wait, tapping more information into your phone and being transferred to the right department, you reach a call center worker, an actual human being. By that point, however, you might not be feeling warm and patient. Usually, the person absorbing your frustration is in the Philippines—the call center capital of the world.
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