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Samsung's Service Problems may have Doomed it for Years

Apple's biggest global competitors are Samsung, and coming soon, Xaomi and Huawei but only Samsung has the global name recognition to be a serious counterbalance to Cupertino today. With the recent poor handling of battery-gate surrounding the Galaxy Note 7, the company showed it didn't handle the crisis as well as the design of the phone.In fact, the reviewers raved about the phone and until the news broke of all the battery problems, recalls and potential explosions, Samsung had done an amazing job one-upping Apple.
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