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‘Airline math’ might not always add up to refund

‘Airline math’ might not always add up to refund American made unrequested changes to my flights several times, resulting in a downgrade to economy class for all but one leg. There was no offer of a refund for the difference between the cost of the three first-class flights that I paid for and the one first-class flight that I received. An airline representative told me to submit the request again after I completed the flights, which is not the response that I expected.
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