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A Doctorate in Mixology: How to Overcome Crippling Underemployment

“I need an extra shot of espresso in my latte” an impetuous woman barks. You flinch at her shrillness; her demeaning tone irks. Muttering to yourself, you add an extra shot of espresso for her iced latte. Maybe if she knew I was a (doctor, […]
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Industries / Customer Service : Not Always Right

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