Creating great help content is a dialogue between your content team and your product team. It starts with asking the...
The post Great help content starts with great questions appeared first on Inside Intercom.
At Intercom we’re big believers in using the Jobs-to-be-Done framework to help us innovate and build the features that our... The post Finding jobs your product is used for appeared first on Inside Intercom.
We pride ourselves on the fact that Intercom has become synonymous with high quality design and content. But we never... The post Introducing the all-new Inside Intercom appeared first on Inside Intercom.
When you are launching a new product, you care for every customer as if they were your last. You’re so... The post Q&A: How do you create a culture in a customer support team? appeared first on Inside Intercom.
Our product analytics team are creatures of habit: every morning we go to the same coffee shop. The barista recently... The post Closing the gap between data and product development appeared first on Inside Intercom.