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Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you'

The secret to Chick-fil-A's success is as simple as saying "please" and "thank you." The chicken chain is statistically the most polite chain in the restaurant business, according to a QSR Magazine's annual drive-thru report released on Monday. Employees at Chick-fil-A were the most likely of the 15 chains surveyed to say "please" and "thank you," and to smile at drive-thru customers.
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