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Positively Unforgettable Customer Service Stories

(Image Link) I'm not sure how people who work at help desks or in customer service keep from strangling the obnoxious people they're forced to deal with on a daily basis, but some of them actually seem to enjoy helping customers. These good people were obviously hired for their positive attitude, which is refreshing to see in this cynical world, but some customer service reps soar straight past good and go for greatness.
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