You should never emotionally take on the e-flame. Look at it for what it is: A poor attempt to communicate some need.
“For many, email is now the master communication channel. But it’s actually a pretty poor one in this age of mobile computing. Email needs to beaten down into just another channel of flowing information.” - - MG Siegler via parislem...
The big question now is when did Obama really learn of Hillary Clinton’s “homebrew” email server. Obama claims it was at the same time everyone else did and that he
Things like gas lighting, stonewalling, and any other attempts to invalidate someone’s emotions and make them feel less than is abuse, flat out.
There’s never been an easy way for academic librarians to establish a direct communication channel with students. With fewer students checking email, texting is a better option.