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3 reasons natural-language tech has more potential than you think

Technology : Venture Beat

GUEST: With the announcement of funding for AI-driven DigitalGenius last month, artificial intelligence, and particularly Natural Language Processing (NLP), have been making headlines recently. Customer service powered by NLP? Compu...

Salesforce Introduces Salesforce Einstein—Artificial Intelligence for Everyone

Technology :

by Angela Guess A new press release out of the company reports, “Salesforce, the Customer Success Platform and world’s #1 CRM company, today unveiled Salesforce Einstein, bringing the power of artificial intelligence to every Salesf... and Cisco Partner to Provide Cloud-Based Customer Services

Technology : ReadWriteWeb and Cisco announced a partnership today that brings together's online customer service software with Cisco's strengths in IP Telephony. The service, called "Customer Interaction Cloud," is designed to p...

Artificial intelligence startup DigitalGenius raises $3M to help companies automate customer service

Technology : Venture Beat

Artificial intellgience (AI) startup DigitalGenius has closed its first round of venture capital (VC) funding, nabbing $3 million from a number of participating parties.

Artificial intelligence startup DigitalGenius raises $4M to make customer service agents superhuman

Technology : Venture Beat

VB INSIGHT: DigitalGenius is announcing a Human+AI customer service platform today with a $4.1 million seed investment. The platform integrates with existing customer service software suites — like Salesforce, Zendesk, and Oracle — ...


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