Post Profile






How KLM Uses Artificial Intelligence in Customer Service

Summary: For better or worse, airlines have treated social media as a critical customer service tool, catering to cranky travelers who tweet their gripes. That willingness has led to a deluge of issues for customer service to address — and created the need to automate it. Take Dutch airline KLM. In a typical week, KLM has to respond to 15,000 social conversations in a dozen different languages.
read more

share

Related Posts


Travelers Can Now Pay For Flights Via Social Media

Business & Finance : Fast Company

KLM Royal Dutch Airlines said the decision to add payment via social media came from customer requests. Passengers can now pay for their flights via social media on KLM Royal Dutch Airlines. The company announced Tuesday that passen...

Poll: Would You Use Social Media to Find A Better Seatmate?

Lifestyle / Travel : BudgetTravel.com

KLM Airbus A330-200 (Courtesy Capital Photos for KLM) KLM Royal Dutch Airlines is rolling out a new service whereby passengers will be able to use Facebook or LinkedIn as social seating tools. The airline said the tool will be calle...

Big Brand Theory: KLM Uses Social to Meet Customers Where They Interact

Technology / Social Media : Social Media Today

KLM Royal Dutch Airlines is the poster child for social media customer service. Last year, KLM’s social media manager Karlijn Vogel-Meijer reported that the airline is now generating €25m ($US27.3m) in sales, per year, that they can...

Royal Dutch Airline gives passengers a surprise [TNW Social Media]

Technology : The Next Web Blog

Royal Dutch Airline KLM has started an interesting campaign to connect with their customers called KLM Surprise at the Amsterdam Schiphol Airport.. Designed to track “how happiness spreads”, the campaign involves surprising travelle...

Artificial Intelligence From Salesforce Partner DigitalGenius To Boost KLM Customer Service

Technology : Forbes: Tech

Handling the increasing volume of customer interactions on social media.

Comments


Copyright © 2016 Regator, LLC