Twitter has conducted a new study into the value of customer care via tweet.
Twitter UK has conducted new study into what consumers expect from brands in terms of customer service on the platform.
Overall customer satisfaction with social media is down, with big guns Facebook and Twitter taking especially hard hits, according to a new report from the American Customer Satisfaction Index.
UK-based Brand Embassy, a provider of social-media based customer care services to help businesses manage communications with customers via channels such as Facebook and Twitter, has closed a $1 million seed round from two new funds...
Customer service is going social. Unfortunately, it's traveling on the slow boat to customer satisfaction.