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How Poorly Written Emails Cause Disasters And Cost Lives: 5 Questions For Carolyn Boiarsky

As a communications expert, I'm obsessed by what makes for effective communications. So I was both surprised and delighted to discover a new book that looks at miscommunication. Risk Communication and Miscommunication analyses some famous disasters, such as the Columbia Shuttle explosion and the Horizon BP blowout in the Gulf of Mexico. The author highlights how engineers, scientists and technical experts' poorly written emails, memos and PowerPoint slides created chains of bad decisions that resulted in catastrophes.
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