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5 Harsh Truths About Your Dismal Customer Engagement Rates

Engagement. Business survival hinges on your team connecting with customers. Strive to build relationships to bridge your SaaS brand’s values with your target audience. Research by McKinsey shows just how important customer service is, not just during routine companycustomer interactions, but during ‘moment of truth’ interactions. These are the lost credit cards, cancelled flights, los
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