AT&T said it will stop issuing new Galaxy Note 7 smartphones to replace the ones turned in by its customers, further complicating a massive recall of the Samsung devices and sowing confusion among consumers after reports of multiple devices overheating.
In one of the biggest global recalls of smartphones, Samsung said it would replace Galaxy Note 7 devices because of reports of battery fires, dealing a blow to the company’s recovery efforts.
Samsung Electronics said Sunday it’s investigating a Galaxy Note 7 that is reported to have caught fire in Kentucky, a third incident in less than a week involving its replacement phones.
"We're no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents"
Man in Kentucky and girl in Minnesota report incidents with the handset, already the subject of a massive recall.