Post Profile






Introducing a new era of customer support: Google Customer Reliability Engineering

Posted by Dave Rensin, Director of Google Customer Reliability Engineering (CRE) In the 25 years that I’ve been in technology nearly everything has changed. Computers have moved out of the labs and into our pockets. They’re connected together 24/7 and the things we can do with them are starting to rival our most optimistic science fiction. Almost nothing looks the same as it did back then — except customer support.
read more

share

Related Posts


Google Compute Engine boosts high availability controls

Technology / Google : Google Cloud Platform Blog

Today, we’re introducing a feature to Google Compute Engine Autoscaler and Managed Instance Groups that enables region-specific control when scaling compute resources. This is important for customers that need high availability. Cal...

Live At The Google Labs Press Event

Technology : TechCrunch: Enterprise

I'm among a mass of press at Google's San Francisco headquarters for a special Google Labs press event. R.J. Pittman, Director of Product Management, Radhika Malpani, Director of Engineering and software engineer Andy Hertzfeld are ...

The end of the PC era

Technology : Gigaom

For nearly 30 years, personal computers as we've known them have been the drivers of the technology engine, from Intel to Microsoft to Dell to HP. But the rise of mobile computing is upending the technology business and redefining t...

Engine Yard Introduces Labs and Node.js Support

Technology : ReadWriteWeb

Stack another platform on top of the ever-expanding PaaS provider, Engine Yard. The company has introduced support for Node.js through a new Labs program. As the name implies, Engine Yard's Labs provides experimental features for us...

The Future Is Discontinous

Technology : Forbes: Tech

The future of technology is discontinuous. It will be driven by major changes in computer architectures over the next few years. These changes will impact processing as well as memory and the basic way computers and the electronic d...

Comments


Copyright © 2016 Regator, LLC