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Introducing a new era of customer support: Google Customer Reliability Engineering

Posted by Dave Rensin, Director of Google Customer Reliability Engineering (CRE) In the 25 years that I’ve been in technology nearly everything has changed. Computers have moved out of the labs and into our pockets. They’re connected together 24/7 and the things we can do with them are starting to rival our most optimistic science fiction. Almost nothing looks the same as it did back then — except customer support.
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