PBTeen, a Pottery Barn brand, gives a customer the runaround after a bean bag chair insert bursts, and updates on Payless Car Rental and Premier Cru.
To get a good deal on a rental car, avoid picking up at the airport and consider lesser-known brands.
In seeking an answer to a customer’s complaint, the Haggler gets the cold shoulder from an electronics and appliance chain.
Payless Car Rental has set up a maddening obstacle course for customers who choose to refill their own tanks, even citing one rule that doesn’t exist.
A Payless Car Rental customer who is charged for unwanted insurance disputes the charge on her credit card, leading to vague threats to pay up, or else.