Telstra’s rough few months at the start of this year may have turned some long-time customers off the company and onto competitors, but now Telstra senior staff and executives are feeling the pinch directly: a customer advocacy bonus for good performance worth millions has been withheld from the company’s top brass.
Australia’s biggest telecommunications company, which is trying to woo customers following a series of network outages, also aims to spend $1.16 billion to buy back Telstra shares after a 37% rise in net profit.
As a way of saying sorry — again — for the massive network outage on 20 March, Telstra is offering free data to customers on 3 April. Last time Telstra offered free data as compensation for an outage (which was caused by someone lit...
Telstra has confimred a mass outage in its 3G and 4G network is affecting customers nationwide. More »
Telstra users are complaining of yet another outage on the company's network. From late morning Tuesday, customers of Australia's largest telecommunication network began voicing their dismay on social media about the inability to ma...