The Android Authority team weighs in on how serious the Galaxy Note 7 situation is for Samsung and how badly the fiasco has damaged the company’s brand.
DJ Koh, the Samsung Mobile chief, has today pledged to restore consumer faith in the Samsung brand following the discontinuation of the Galaxy Note 7.
Samsung’s second Galaxy Note 7 recall is now official, and the company is finally comfortable using the word "recall" to describe what’s currently happening with the phablet. The Galaxy Note 7 is unlikely to return to stores, as Sam...
Looking to soften some of the damage to its brand, Samsung is extending an extra $100 in credit to U.S. Galaxy Note 7 owners willing to exchange the phone for another Samsung device.
South Koreans returned their discontinued Samsung Note 7 smartphones Thursday, with the beleaguered electronics giant offering swap incentives in the hope of retaining customer loyalty after a damaging recall fiasco.