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Choices That Aren't Choices

On our way to our hotel this weekend we received an email from our hotel telling us that the room we booked wasn't available but that they had another accessible room, a smaller one, that we would be able to use. The email gave a phone number we could call, so, I did.I was annoyed. I'm careful with booking rooms, we'd booked a one bedroom and were going to be given a studio.
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