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FCC: Comcast Routinely Charges Customers For Hardware, Services Never Ordered

When you're among the worst ranked companies for customer service in America, you consistently need to find new ways to ramp up your game if you want to take malicious incompetence to the next level. Enter Comcast, which despite constant promises that it's getting better, routinely keeps finding itself in the headlines for immeasurably shady business practices. Earlier this year, for example, the company was sued by Washington's Attorney General for charging users a $5 per month "Service Protection Plan," then routinely and intentionally charging users for repairs that should have been covered under it.
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