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Facebook Messenger: The Next Twitter in Customer Service? Book Flights, Search Prices, and Even Get Your Boarding Pass.

Over the past few years, social media has become one of the best channels to get customer service from airlines and hotels. Instead of being on hold on the phone, I can type up a quick tweet and get a quick response. I have also found agents on Twitter to be much more friendly and helpful, and… The post Facebook Messenger: The Next Twitter in Customer Service? Book Flights, Search Prices, and Even Get Your Boarding Pass.
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