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How Did Samsung Botch The Galaxy Note 7 Crisis? It's A Failure Of Leadership

Mobile chief DJ Koh should have made the decision to stop production of the Note 7 until there was no doubt the battery problem was fixed. Mobile chief DJ Koh should have made the decision to stop production of the Note 7 until there was no doubt the battery problem was fixed. In recent years, Samsung has been trying to "humanize" its image in the U.S. You can see it in the branding, the TV ads, the way the company puts on a show at its product launches.
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