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If GPs’ receptionists need retraining, would Les Dawson videos help? | Peter Bradshaw

In a sensitivity school for public-facing staff, training might be offered in how (not) to talk about indelicate things … The government says that it is funding training to help GPs’ receptionists to be more sensitive to patients’ needs. Receptionists must decide which patients are a priority, as pressure on them increases by the day, and their allegedly brusque demands for symptom details are hurtful.
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