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How Yelp Ratings, Michelin Stars Can Be a Double-Edged Sword for Restaurants

Positive reviews aren’t always all they’re cracked up to be It’s no great secret that a solid Yelp rating — or, more prestigiously, a couple of Michelin stars — entices diners to visit a particular restaurant. But there are drawbacks to leaning heavily on these kinds of review systems. Two professors took a closer look at how ratings do (and often, don’t) benefit businesses for a piece published in the Harvard Business Review.
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