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Customer data—walking the line between helpful innovation and invasion of privacy

More information about you exists in more places today than ever before in history. Collecting and using customer data is not a bad thing. Organizations need that data to deliver products and services customers want. The issue is where to draw the line between using customer data to deliver helpful new capabilities and invading customer privacy. The October 11 episode of Modern Workplace provides guidance on how organizations can manage… The post Customer data—walking the line between helpful innovation and invasion of privacy appeared first on Office Blogs.
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