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Samsung chief apologizes for Galaxy Note 7 failure, wants to regain customer trust

Samsung is in a lot of trouble following the mismanagement of the first Galaxy Note 7 recall that lead to the abrupt termination of the hot new phablet. Many “safe” replacements exploded, forcing Samsung to cancel the product well ahead of its time. Samsung is now looking to keep as many customers on board as possible, even if that means buying their loyalty. At the same time, studies show that existing Samsung customers may switch to a different smartphone brand in the future.
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