Post Profile

The Customer Experience Is About Making Your Customer Look Good, Not Making Yourself Look Good

A great customer experience is one where customers feel good, even look good, during their time spent doing business. So, it's important that a business invest in whatever will improve a customer's feelings and self-esteem. I was recently reminded of this customer experience principle in, of all places, the bathroom.
read more


Related Posts

Three important points about listening to your customers

Graphic Design / Web Design : Bokardo

Great list by Braden Kowitz on why you should listen to your customers: Several important points: 1) People love to say they talk to customers but rarely do. And some people talk to a couple customers, feel good about it, and assume...

Customer Experience is Becoming More Important Than the Product Itself

Marketing / Online Marketing : PR 2.0

Customer experience is the sum of all engagements and interactions a customer has with your business in every step of their journey and lifecycle. It’s what your customer feels, thinks, says (to you and others) and more so, what the...

Spirit Airlines: Overwhelming Success by Providing the Worst Customer Experience

Business & Finance : Huffington Post: Business Blog

The airline industry is one of the few businesses where the more you beat up the customers, make them feel uncomfortable, and consistently lie and cheat them, the better your business does. The typical airline customer may get wallo...

12 Steps to Raise Your Self Esteem and Be a Better Person

Lifestyle / Productivity :

Feeling down on yourself? Don't worry, implement these 12 strategies into your life and you will feel great about yourself in no time! The post 12 Steps to Raise Your Self Esteem and Be a Better Person appeared first on Lifehack.

Why The Future of Business Is in Experience Architecture

Business & Finance : Huffington Post: Business Blog

In this video, bestselling author Brian Solis asks three important questions: 1. Do you know how your customers experience your brand today? 2. Do you know how they really feel? 3. Do you know what they say when you're not around? T...


Copyright © 2016 Regator, LLC