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Waiting in Line is Bad Business

Like many type A people with too many things to do and too many things I want to accomplish, I detest lines. Whether it's a line at the airport, a government agency, waiting for a clerk in a store, or being stuck on an endless telephone queue after pushing a long series of prompts, the service experience in the US is sure to raise anyone's blood pressure. If I see a line, I automatically get angry.
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