The UK Government has announced an improved compensation scheme for passengers using delayed trains.
Nearly a third of rail passengers have expressed dissatisfaction with the way their train company manages disruption announcements, a survey carried out by the UK’s independent rail consumer organisation Passenger Focus has revealed...
A new report by consumer association Which? has revealed that train operator Southern has topped the list of firms that offered the most delayed rail services to their passengers in the UK in 2014.
Virgin Trains has introduced automatic delay repay (ADR) in the UK, which issues automatic refund to passengers in the event of delays.
The UK’s Rail Delivery Group has announced that train companies are improving passenger rights and introducing new arrangements for them to get refunds for delays.